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FollowingVarious reports confirmed that SafePal suffered a data breach, affecting approximately 40,000 customers. However, there are different opinions on whether SafePal issued a formal disclosure statement containing specific figures.
Content recognized by all parties
A data breach occurred in SafePal, affecting the order data of approximately 40,000 users. There was no theft of seed phrases, private keys or cryptographic assets. The leaked information includes names, addresses and contact information/order details. The leak has raised concerns that affected users may face the risk of phishing and impersonation.
Report on the main points of disagreement
1. Whether SafePal has released an official leak disclosure that clarifies the number of affected users
As of the time of report, SafePal has not released an official leak disclosure that clarifies the number of affected users. The figure of approximately 40,000 affected customers comes from external estimates rather than official company announcements.
SafePal disclosed a security breach that exposed the names, physical addresses and contact details of 39,798 customers who placed orders between March 2, 2025 and April 11, 2026.
SafePal has disclosed a major security incident in which nearly 40,000 customers were affected due to a vulnerability in the order tracking plug-in.
How to resolve: Check SafePal's official public statement or press release regarding the leak.
2. Whether SafePal directly notified affected customers
SafePal sent an email notification to all affected customers on Sunday via security@safepal.com and hired an independent third-party security company to audit the fixes and review its order processing system.
As of the time of report, SafePal had not released an official leak disclosure that clarified the number of users affected.
How to resolve: Get a copy of the notification email SafePal sends to customers, or a statement from the company confirming that the customer has been contacted directly.
How to understand this matter
treats the leak incident did occur and the wallet/assets were not affected as an established fact; treats the exact number of customers (39,798) and whether SafePal issued a formal and detailed disclosure statement as pending issues until confirmation is made by reviewing SafePal's own statements or documents.
